Privacy Policy

1. Introduction

SOONEET LLC, operating as SOONEET Facility Services ("SOONEET," "we," "our," or "us"), is committed to protecting the privacy of the individuals and organizations we work with. This Privacy Policy explains what information we collect, how we use it, how we share it, how we secure it, and what rights you have over your information when you visit sooneet.com, submit an inquiry, book a meeting, opt in to our SMS messaging program, or communicate with our team.

By using our website or providing your contact information to us, you agree to the practices described in this policy.

2. What Information We Collect

SOONEET LLC collects the following categories of information:

Information you provide directly

• First and last name
• Business name and job title
• Email address
• Phone number (mobile and/or office)
• Property or portfolio details, including address, size, and service needs
• Consent selections (SMS opt-in checkboxes, email marketing opt-ins)
• Communications you send to us via form, email, SMS, or phone

Information collected automatically

• Browser type and version, device type, operating system
• Pages visited on sooneet.com, time spent on pages, referring URLs
• IP address and approximate geographic location
• Cookies and similar tracking technologies (see Section 5 below)

Information from third parties

• Our SMS service provider may collect message delivery status and timestamp data on our behalf
• Our calendar booking provider may collect meeting attendance data

3. How We Use Your Data

SOONEET LLC uses your information for the following business purposes:

• To respond to inquiries and schedule consultations, site visits, or service calls
• To send service proposals and follow up on conversations we have had with you
• To confirm appointments, send arrival notifications, and coordinate service delivery
• To send SMS messages (transactional and, with separate opt-in, marketing) to phone numbers that have explicitly opted in
• To maintain a record of our business relationship in our CRM system
• To send informational or promotional messages by email or SMS only if you have opted in to receive them
• To improve our website performance, content, and user experience
• To comply with legal obligations and protect our legal rights

We do not use your information for any purpose other than those listed above, and we do not engage in automated decision-making or profiling that produces legal effects concerning you.

4. SMS Opt-In Details

SOONEET LLC operates an A2P 10DLC-registered SMS messaging program. This section describes how SMS opt-in works, what messages you may receive, and your rights regarding SMS communications.

5. Cookies and Tracking Technologies

SOONEET LLC uses cookies, web beacons, pixels, and other tracking technologies on sooneet.com. This section explains what cookies and tracking technologies we use, what information they collect, and how you can control them.

What are cookies and tracking technologies?

Cookies are small text files placed on your device when you visit a website. Web beacons (also called pixels or tags) are tiny graphics embedded in web pages and emails that track when content is viewed. Together, these tracking technologies allow us to recognize your device, remember your preferences, and measure how visitors interact with our website.

Types of cookies and tracking technologies we use

• Essential cookies — required for our website to function properly (e.g., remembering form inputs during a session)
• Analytics cookies and tracking pixels — Google Analytics and similar tools that collect data about page views, session duration, referring URLs, and visitor behavior so we can improve our website
• Marketing and conversion tracking cookies and pixels — used by our CRM and advertising platforms (such as Meta Pixel and Google Ads tracking) to measure the effectiveness of our marketing campaigns
• Local storage — used to store user preferences between visits

Third-party tracking

Some of the tracking technologies on sooneet.com are operated by third-party service providers, including Google Analytics, GoHighLevel (our CRM), and advertising networks. These third parties may use cookies and pixels to collect information about your activity on our site and across other sites.

Your cookie and tracking choices

You can control cookies and tracking technologies through:

• Browser settings — most web browsers allow you to refuse cookies, delete existing cookies, or be alerted when cookies are set. Disabling cookies may affect website functionality.
• Google Analytics opt-out — install the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout
• Advertising opt-outs — visit the Network Advertising Initiative opt-out page at networkadvertising.org/choices or the Digital Advertising Alliance opt-out page at optout.aboutads.info
• Do Not Track — most browsers offer a "Do Not Track" signal; we honor DNT signals where technically feasible

6. Data Security Practices

SOONEET LLC implements reasonable data security practices, including technical, administrative, and physical safeguards, to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Encryption

• All data transmission between your browser and sooneet.com is encrypted using HTTPS / TLS encryption
• Personal data stored in our CRM and SMS platforms is encrypted at rest using industry-standard AES-256 encryption
• Backup data is encrypted in transit and at rest

Access controls and authentication

• Access to personal data within our systems is restricted to authorized SOONEET personnel on a need-to-know basis
• All employee accounts are protected by unique credentials and multi-factor authentication (MFA)
• Access permissions are reviewed quarterly and revoked promptly upon employee separation

Vendor security

• We use SOC 2-compliant or equivalent third-party service providers for data storage, CRM, SMS delivery, and email services
• All vendors with access to personal data are bound by written data processing and confidentiality agreements
• We regularly review vendor security certifications and practices

Administrative safeguards

• Employees who handle personal information receive data privacy and security training
• We maintain written information security policies and procedures
• We conduct periodic security reviews and update our practices as threats evolve

Incident response and breach notification

In the event of a data breach affecting your personal information, SOONEET LLC will investigate promptly, take steps to contain and remediate the incident, and notify affected individuals and applicable regulators in accordance with applicable state breach notification laws.

Despite our security efforts, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information, but we are committed to using commercially reasonable measures to protect it.

7. Your Rights — Unsubscribe, Update Information, and More

You have the following rights regarding your personal information collected by SOONEET LLC:

Right to unsubscribe

• SMS: Reply STOP to any SMS message from us, or email [email protected] with "STOP SMS" in the subject line
• Email: Click the unsubscribe link at the bottom of any marketing email, or email [email protected] requesting removal from email marketing
• Phone: Call (201) 885-6469 and request to be removed from communications

Right to access your information

You may request a copy of the personal information we hold about you by emailing [email protected]. We will respond within 30 days.

Right to update or correct your information

You may request that we update or correct inaccurate information we hold about you by emailing [email protected].

Right to delete your information

You may request that we delete your personal information by emailing [email protected]. We will honor deletion requests subject to legal obligations to retain certain records.

Right to opt out of data sharing

SOONEET LLC does not sell, rent, or trade personal information. See Section 8 below for our complete no-sharing commitment.

State-specific rights

Residents of California, Virginia, Colorado, Connecticut, Utah, and other states with consumer privacy laws may have additional rights under those laws, including rights to portability and non-discrimination. To exercise state-specific rights, contact us at [email protected].

8. No Sharing of SMS Opt-In Data with Third Parties

For all other personal information (non-SMS), we share data only with the limited categories of service providers listed in Section 9 below, and only as necessary for them to provide services to us under confidentiality obligations.

9. How We Share Other Personal Information

Outside of the no-sharing commitment for SMS opt-in data described in Section 8, SOONEET LLC may share other personal information only in the following limited circumstances:

• Service providers who process data on our behalf under confidentiality obligations — including our CRM provider, email service provider, calendar booking provider, and SMS service provider
• Professional advisors such as our attorneys and accountants, under confidentiality obligations
• Legal compliance when required by law, regulation, subpoena, court order, or legal process
• Protection of rights to protect the rights, property, or safety of SOONEET LLC, our clients, employees, or others
• Business transfers in the event of a merger, acquisition, or sale of business assets, in which case affected individuals will be notified

We do not use purchased, rented, or affiliate lead lists. Every contact in our system has a direct relationship with our business.

10. Data Retention

SOONEET LLC retains your personal information for as long as necessary to maintain our business relationship, fulfill the purposes described in this Privacy Policy, and comply with applicable legal, tax, and accounting obligations.

• Active client contact records are retained for the duration of the business relationship plus seven years
• Marketing prospect records are retained for up to three years from the last interaction, unless you request earlier deletion
• SMS opt-in/opt-out records are retained for as long as required by applicable telecommunications law (typically four years after opt-out)

You may request deletion of your information at any time by emailing [email protected].

11. Children's Privacy

Our services are intended for business contacts who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected such information, please contact us at [email protected] and we will promptly delete it.

12. Changes to This Privacy Policy

SOONEET LLC may update this Privacy Policy from time to time. Material changes will be reflected by updating the Effective Date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or need to report a privacy concern, please contact us: